It was almost a year about when a MorEnergy rep tried to trick me into replacing my hot water heater because the "government was phasing mine out for safety reasons". It took me a few minutes to figure out that this was NOT a government program and I got him out of the house. I looked online and saw many complaints and saw that people all over Ontario are confused by this sales tactic, thinking that it is a mandatory government replacement which will be more energy efficient and will save money. But the online complaints about MorEnergy show that customers are NOT happy with their new hot water heaters and that they end up paying more money for them.People in Thunder Bay: be alert. MorEnergy is working your city, and they are very aggressive. Tonight we got a call from family in Thunder Bay who were tricked into installing the new heater on Friday! The sales person came to the door and had it installed the same day.
WARNING: Do not sign a contract with MorEnergy. And if you have already signed, Ontario has a 10 day cooling off period that allows you to cancel your contract for no reason at all. But do it right away and make sure that you don't let them install it. Once the hot water tank is installed, you'll have to pay fees to remove it, replace your old heater, etc. But it is likely better than getting into a 10 year contract with such an unscrupulous company that preys on people in their own home. Read the Ontario government Consumer Alert – Hot Water Heater Rentals. Hopefully this will help you to make a good decision and not get stuck with a bad deal.
I worry that this will not be my last blog about MorEnergy and their questionable business practices.
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