Saturday, April 10, 2010

Don't go to Blinds to Go

Trying to do our part to stimulate the economy, we ordered new blinds from Blinds To Go on January 30 and just received them today! Our order was plagued by errors and people demanding more money from us. While their website says: Blinds delivered in 48 hours, they were not able to deliver our order in under 48 days!

Our initial visit started well. I was impressed with the precision and detail taken with care by the design consultant. We went home and remeasured both windows, and called our consultant to let her know that the measurements were correct and to proceed with the order as specified on the paper that I signed. About a week later, we had a call that the blinds were ready. When we went to pick them up, we were told we owed an additional $44. We realized that somebody had changed our order for the 2nd blind from 21 3/4" to 31 3/4".

WHY would somebody change the order from the paper copy that I signed and paid for? Did somebody in the factory think that they were doing us a favour? Shouldn't have called to ask first?

A new order was placed with the dimensions specified on my original signed order form. And we waited. We called a few times and were told they were on back order. And we waited without complaint. Finally we got the call on Thursday April 8 that they were ready. Over three months after ordering and paying for the blinds -- they were ready.

We went to the store today to pick them up and guess what: they still wanted the $44 from us. It took us 30 minutes to sort this out AGAIN that it was the company who changed the order form AFTER we had signed off on the dimensions. We barely got out of the store with the blinds. Now we have to hang them. OMG. After all this, they had better fit.

2 comments:

http://hyesung000.blogspot.com/ said...
This comment has been removed by a blog administrator.
Ayaz Hyder said...

I've had a horrible experience with them down here in NJ too. Here are my 2 entries on this so far.

http://sahyder1.blogspot.com/2010/10/blinds-to-go-customer-service.html

and

http://sahyder1.blogspot.com/2010/10/blinds-to-go-customer-service-part-2.html