A man wearing a hardhat, yellow reflector vest and carrying an official clip board knocked on the door this weekend. He told me that he needed to check my rental hot water tank because of a new safety regulation passed by the Federal Government. He handed me his business card from morEnergy, declaring himself a "Hotwater Tank Specialist". In the bottom corner there was a small Canadian flag, similar to the Canadian government logo, making him appear more official.
I was skeptical but he led me to believe that this was some sort of government program to verify that we all have a safe hot water tank that meets the new safety regulations. But once I let him in the house, I realized that there is no way such a program would be launched without a public awareness campaign and at least one written announcement by mail. I realized that I had a salesman in my house, but he was already walking down the basement stairs. I was not surprised when he confirmed that it needed replacement because the government was phasing out all pre-2010 hotwater tanks. My hot water tank is only 5 years old. Obsolete already?
At that point, the sales double talk got worse.He asked if I was the type of person who cared about the environment & wanted to save energy. Suddenly I'm the bad guy for not saving the environment? I asked him for some written materials about the program, saying that I'd like to think about it and call him later.But he didn't have any brochures. He said that we could talk again when I was in the mood to listen. That was warning sign #2.
I did a quick Internet search revealing that this scam is not new. An Ottawa woman signed a contract thinking that she was getting a free replacement tank that was necessary due to safety, but then she noticed the small print revealing an increased price of 30%.
According to an online article, water heater fraud is common. If somebody comes to your door, do not sign anything! You will most certainly be left with extra fees and higher rates. The only good news is that you have 10 days to cancel the contract without penalty. But be warned: they will not make it easy for you to cancel. They will try to talk you out of it, but stick to you plan and INSIST that they cancel your contract. I know because Direct Energy tricked me into signing with them for gas delivery. They told me on my stressful moving day that I would not have gas delivered to my home unless I signed, despite the fact that I had arranged the gas hook-up with Enbridge in advance. There are several companies that use these underhanded tactics to trick homeowners into switching services that unfortunately are not usually better.
I called morEnergy to complain and it was no surprise that one of the main menu options was the legal department. How often do you hear that with other companies you call. Makes you think! So please be careful and do not fall for the morEnergy scam.
East Village Gem!
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