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Now you might think that he doesn't know how to drive a stick? (I'm sure you'd expect that if he was female.) But, he does. With his 1991 Integra, the original clutch lasted more than a decade. As did the Honda that he drove before that. And the brakes on the 2004 Mazda3 needed to be replaced after just one year, whereas the Integra held out for over 5.5 years. Sure, city driving is hard on a car, but do the parts really expire in a year? Or is this a problem with Mazda?
Dan's phone calls to the Dufferin Mazda dealership were often not returned. He also wrote letters. And in the end, they said that it was normal wear and tear, and they would not pay for it. Nor did they pay for the tow truck up to the dealership, or for the rental car that he had to rent for five days while they fixed the clutch the first time. The level of service and customer support at both Dufferin Mazda and Mazda Canada are deplorable.
Look out Mazda. Look out Dufferin Mazda. You have a new enemy.
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At Dufferin Mazda's website, they have the nerve to write: We do it better, we do it for less. Do they really???
Have you had a problem with the clutch on your Mazda? Do you have service horror stories with Dufferin Mazda? If so, comment and let me know. It is time that they learn that word-of-mouth can be negative as they witness the power of online communications.